https://www.itglue.com/news/ticket-integration-[...]

VANCOUVER - Mar. 12, 2019 - IT Glue, the world’s market-leading documentation platform, announced today the highly anticipated release of deep ticket integrations with two of the most widely used PSA platforms by its partners, ConnectWise and Autotask. These new integrations offer Managed Service Providers (MSPs) greater visibility into the tickets associated with specific contacts and configurations, as well as quicker access to the documentation required to solve them.

The launch of these new ticket integrations supports IT Glue’s commitment to being an open, platform-agnostic vendor in the IT space, and its mission to continue providing MSPs of all shapes and sizes the tools they need to run as efficiently as possible. The company’s recently published Open Platform Manifesto expands further on this commitment and its long-term outlook.

According to IT Glue’s VP, Product, Luis Giraldo, “IT Glue is built on the foundation of inclusive efficiency, and the launch of the new ticket integrations with ConnectWise and Autotask highlights our continued commitment to support MSPs around the globe, regardless of the toolset they keep. IT Glue will continue to invest heavily in R&D in the months and years ahead to evolve MSP efficiency and information accessibility to new heights.”

IT Glue partners who‘ve had a sneak peek at the new integration are thrilled with the new feature. "The new integration is seamless,” says Jason Etheridge, owner of Logic Speak. “Having tickets in IT Glue is a total game changer for my team. This is a big addition that really takes the integration with Autotask to another level."

Karl Fulljames, COO of Nucleus Networks, was equally impressed. “It’s yet another critical piece of the documentation puzzle to have all our tickets in ConnectWise documented in the same place as everything else.”

IT Glue partners that have the ConnectWise or Autotask integrations enabled can access the new ticket integration immediately. For more information on any of IT Glue’s integrations or features, please visit www.itglue.com.

 

About IT Glue

IT Glue is a Software-as-a-Service (SaaS) company based in Vancouver, Canada that provides a simple and secure IT documentation platform for MSPs. The solution allows MSPs to document applications, devices, passwords and other IT assets centrally and in a standardized manner, enabling critical information to be stored securely yet easily accessible by those who need it, whenever they need it. IT Glue currently has over 6,000 partners in 36 countries, serving over 100,000 users and 500,000 businesses globally. For more information, visit: https://itglue.com/ and connect on LinkedIn and Twitter.

 

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